Crisis Management

Crisis planning. Brand reputations.

Crisis ManagementFrom a vicious tropical storm to a media storm in a teacup, Brighter Group comes into its own in a crisis.   

We have one of the most experienced crisis teams in the travel sector and have guided countless travel brands through times of trouble – from rail crashes to food poisoning to terrorist attacks, there's little we haven't dealt with.

Unflappable, thorough and effective, we work tirelessly to preserve hard earned reputations and even strengthen brand perceptions.

We do all this and more:

  • Crisis planning - identifying the threats and creating tailored communications strategies.
  • News and Social Media - our finger is on the media pulse to stay ahead of the headlines.
  • Round the clock - our systems and crisis team are in place, 24 hours a day, 7 days a week, 365 days a year.
  • Key messages - effective communication from holding statements to press briefings to rolling news releases.
  • Media training - training spokespeople and senior managers to confidently step up to the plate.
  • Spokespeople - a team you can trust to talk with authority on your behalf.

What people say about us:

PERFECT! Thank you! I wish you did the PR for all the destinations I cover.

Roshina Jowaheer. Deputy Travel Editor, AOL Travel website

Brighter has shown a tremendous commitment to our relationship and PR goals in the UK. It is a real pleasure working with everyone in the team

Sylvia Scholey, vice president sales, marketing & ecommerce, Elegant Hotels Group Barbados

Brighter are hugely enthusiastic and passionate and create well targeted campaigns which have really helped raise our profile both in and out of the travel pages. We know that we can rely on them to produce great work.

Líney Inga Arnórsdóttir, Project Manager, Promote Iceland

I have always found Brighter Group extremely efficient and responsive. They understand the needs of newspapers and have great contacts across the travel industry

Mark Palmer, Travel Editor, Daily Mail

Brighter Group are fantastic to work with and have a skilled, knowledgeable and incredibly creative team. They have been instrumental in raising our profile in the travel industry and beyond.

Kelly Railton – head of fundraising, Just a Drop